1. Holding Dates
Premier Beats Entertainment does not hold any dates until the required full deposit is paid. Once deposit has been paid your booking date is confirmed.
2. Violence & Abuse towards DJ and staff members
Premier Beats Entertainment takes violence & abuse towards DJs & Staff very serious. If any violence & abuse is made during the date from you the booker or guests, Premier Beats Entertainment has the right to call 999(the police) to the venue and also Premier Beats Entertainment has the right to finish the night and leave the venue with all equipment. No refund will be made if this happens.
3. Damage or stolen goods
In the event of any damage caused by your guests to equipment or materials provided by Premier Beats Entertainment, the booker shall be liable to pay in full for the repair or replacement cost of equipment and the hire of necessary equipment or materials during repair work until carried out.
3. Sound Limiters
If Premier Beats Entertainment is preforming with a LIVE sound limiter, we will try our best not to trigger the limier. However sometimes triggering these limiters in some venues can be very easy and must be reset. If no reset key is available or no staff to reset the device, Premier Beats Entertainment will not be held responsible for this issue.
4. Booker Accidentally hired another DJ
If Premier Beats Entertainment arrives to booked venue for your event and you the booker accidentally has hired another DJ no refund will be given. If CASH payment has been arranged this must to paid even if Premier Beats Entertainment is not to perform.
5. Stages & Large Stages
Premier Beats Entertainment classes large high up stages as an heath and safety hazard. If we feel the stage at the venue is a heath and safety hazard to us and your guests we can refuse to setup on the stage. Setting up in front on the stage will then be carried out.
DJ & Staff members may trip and fall off stage while setting up and taking down, this is a heath and safety hazard. If guests or intoxicated guests come onto the stage and trip and make heavy equipment fall off, we will not be held responsible if falls on any other guests in the room. The booker shall be liable to pay in full for the repair or replacement cost of equipment and the hire of necessary equipment or materials during repair work until carried out.
5. Blacklisted Venues
Premier Beats Entertainment has the right to cancel a booking if we have worked in your booked venue in the past and staff members of the venue have given us violence or abuse during working. These venues are blacklisted for future bookings.
6. Venue Conditions & Limitations
If Premier Beats Entertainment arrives at a venue you the booker has booked and is not suitable for installing equipment we can refuse to setup and no refund of full balance will be given. If installing electiacal equipment such as starlit dance floors or lighting on wet floors we will refuse setup.
7. Venue Access
7.1 Safe Access
Premier Beats Entertainment requires safe access to the building white loading equipment into the venue. If we feel the access is unsafe we can refuse setup and no refund will be made.
If any equipment with our services must be taken into a venue that is raised or above ground with floor any steps, stairs or ramps, we charge for this service. We charge a min of £25 per service to go up steps or stairs, or ramps to any venue or building that is raised or above ground floor. An upstairs charge will be in your quotation or may be added at a later date after a venue inspection. If you fail to inform Premier Beats Entertainment that your booked venue or building is raised or above ground floor you will be charged £50-£100 per service depending on the circumstances of loading in. This must be to paid to us on the same date as your event, we can take payments cash or via credit or debit card. This must be paid before we unload the equipment.
8. Lift Access
If your booking has been agreed to use a lift in your booked venue to load the equipment upstairs we may not charge you an upstairs cost depending on the type of load in. If your venues lift has broken down and we have to carry the equipment up the stairs you will then be charged per service. If the lift has broken down to also find the load in via stairs is extremely bad, very long and a health and safety issue we will refuse to take equipment upstairs, we also wont allow guests or the booker to carry the equipment upstairs as we will not take responsibility for any injury, on-top of this we will be left to carry it back down after event. If the venues lift has broken down and we refuse to carry the equipment up the stairs, we will take no responsibility and no refund will be given.
9.1 Automatic Cancellation
If we try to contact you for a catch up before the booking date, client meeting or to pay remaining balance and after many tries over 1 week we have the right to cancel your booking and deposit is not refundable. We try our very hardest to try to contact you by email, phone, text, social media. We do not send out letters by post. We do not run the risk of losing work due to clients not keeping in contact.
If you the booker fails to update your contact details such as mobile or email and we can not contact you we have the right to cancel your booking. Please keep your contact details up to date.
Your full balance must to paid at least 14 days before your event, if no payment is made Premier Beats Entertainment has the right to cancel your event without notice and take another booking.
9.2. Full Balance not paid
Your full balance must be paid 21 days before your event, if no payment is made Premier Beats Entertainment has the right to cancel your event without notice and take another booking.
9.3 Are my payments I have made refundable if I cancel my event
-Your requested deposit you paid when booking Premier Beats Entertainment, unfortunately this will not be refundable. Your deposit is used for admin work such as writing up confirmation letters, holding and securing your date, & time spent communicating and working with you the client.
– If you cancel within the 21 days but before 14 days of event date you are eligible for 50% refund for remaining balance after deposit payment. Please note if you have held a client meeting £25 will be deducted off your refund per meeting.
– If you cancel within 14 days of your event no refund will be made.
9.4 Cancelling part of your event
If you have booked a multi package with Premier Beats Entertainment we will require a deposit of £50 or more per service. We will state how much deposit you have paid per service on your confirmation. If you cancel part of your booking you will lose the deposit per service which is stated on your confirmation. If you have booked a multi package with DJ Guy and your cancel all services leaving only the DJ package your DJ maybe changed. DJ Guy can only be booked as part of a multi package during wedding season, however exceptions maybe made if your wedding is on Monday to Thursday. If changed your the DJ package will include one of our hand picked DJs, also providing you with a confetti blast.
Timings are very strict and must be kept to once booked. If timings are changed at last minute to suit the venue or other change of plans, we may not be able to change ours. If we are not able to change our timings for the day, unfortunately service booked in will not be carried out and no refund will be given. (For example if a dancefloor hire is booked and confirmed for a morning install and changed to evening install and we are unavailable at this time, service will not be carried out or must keep to as original otherwise no refund given.)
Premier Beats Entertainment wont be held liable for staff illness and if your booking can’t be fulfilled. In this case we will inform you the booker as soon as possible of the situation. Premier Beats Entertainment will try our very best to find replacement DJ or replacement to the service you have booked without any extra charges.
12. Starlit Dancefloors
Installing starlit dancefloors must be used for indoor use only or inside a professional marquee with boarded flooring which must also be carpeted. We will refuse to setup a starlit dance floor on grass or any outdoor uneven surface. If Premier Beats Entertainment arrives at venue with these limitations no refund of full balance will be given.
You and your guests must not spill any sort of liquid onto our starlit dance floors, this includes drinking and dancing. Each starlit dancefloor panel has electrical copper connections which connect to each panel as they are laid down, these connections power up each panel once switched on. These are located in between each panel once the floor is laid. If you or one of your guests spill a drink onto the dancefloor and leaks in between a panel and causes a copper connection to malfunction, spark, burn venue carpet or at worse cause a fire Premier Beats Entertainment will not be held responsible for this issue. This also includes liquid spilling onto the dancefloor power supply.
13. Unforeseen Circumstances
If any unforeseen circumstances take place during your event refunds may be given and refund amount will be discussed with you. If we feel a refund is not necessary, no refund will be given.
14. Weather Conditions
If extreme bad weather conditions such as snow, floods or wind are taking place during the date of your booking and we cant make your event no refunds will be given. On extremely bad weather conditions we are willing to move the date, only if we are available. Moving the date will be down to the booker and is to be confirmed we are available with Premier Beats Entertainment.
We deal with complaints very seriously at Premier Beats Entertainment. If you wish to file a complaint to us you can do by emailing firstname.lastname@example.org. A member of staff will email you back within 3 working days. Please note, this is the only way we respond to complaints, and hopefully resolve your issue.
16. Terms & Conditions
Premier Beats Entertainment reserves the right to change terms & conditions at any time and you the booker agree to accept any update to them.
You the booker automatically agrees to these booking terms once deposit has been paid to Premier Beats Entertainment
Last Updated: 25th February 2018